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Pre-contractual information in accordance with Art. 3 (2) and (3) of the Data Protection Regulation
This information tells you what data is generated in connection with the use of our Miele@home system and the associated Miele services (as specified in section 2.1), how we process this data and how you can access it in accordance with the Data Protection Regulation. Insofar as this involves personal data, the applicable data protection provisions also apply; further information on this can be found in our data protection information.
1 Manufacturer, data owner and owner of trade secrets
The manufacturer of network-compatible Miele domestic appliances, the data owner of all data arising in connection with the use of the Miele@home system and described in this information sheet, and the owner of the trade secrets contained therein is
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Tel: +49 5241 89-0
Email: eudataact@miele.com
If you have any questions about this information sheet, please feel free to contact us at any time using the contact details above.
2 Miele@home system, associated Miele services and generated data
2.1 Miele@home system and associated Miele services
The Miele@home system connects your network-enabled domestic appliances and enables them to be managed and controlled via mobile Miele applications ("Miele apps"), Miele voice assistant integrations (e.g. Miele Skills for Amazon Alexa and Miele Google Actions) and other connected Miele services, in each case where Miele acts as the data controller (hereinafter collectively referred to as "Connected Products and Connected Services"). Other connected Miele services are:
Remote Service: Enabling remote access and remote updates.
AI Features: Features using artificial intelligence, such as AI Diagnosis, Smart Food ID, AI Dishcam, Culinary Coach, and more.
Gourmet Boxes: Inventory of refrigerator, freezer compartment or storage contents.
Recipe Favorites: transmission of a recipe to a connected product.
Device Statistics: historical device usage data for statistics and dashboards.
The terms of use for the connected Miele services, including information on duration and termination, can be found here.
2.2 Generated data
Depending on which connected products and services you use, the following data may be generated (hereinafter collectively referred to as "product and service data"):
Program run and status data: Information on the configuration status of the domestic appliance and its consumption during operation.
Media function data: Data generated from the use or provision of media functions such as camera control.
Program error data: Information about errors that have occurred in the program run, including their duration, frequency and, if applicable, accompanying circumstances.
Interaction data: Data generated by the user's direct interaction with the device, e.g. during operation, when saving favorites or via voice and assistance interfaces.
Feedback data: System feedback or notifications that are actively transmitted to the end user, e.g. reminders, visual cues or acoustic signals.
Session data: Data required for checking access rights or managing active user or system sessions.
Device information: Technical features and characteristics of the device that are collected independently of its specific use.
Service information: Technical features and characteristics of the connected service, regardless of its specific use.
Customer data: Personal or company-related information that can be directly assigned to a specific customer (e.g. customer number, sales company, preferred language).
Pure system information: Technical backend information unrelated to specific user interactions or device functions. This mainly includes database meta fields.
Diagnostic data: Information required for the diagnosis, monitoring and updating of devices, including data for remote updates.
You can access the more specific device capabilities (per appliance class) here: Device Capabilities | Miele Developer Portal.
Connected products and services generate product and service data continuously and in real time (at varying intervals depending on the date or when events occur, such as program errors). The volume of data generated and the categories of data generated depend on the type and extent of your use. On average, this amounts to between 5MB and 85MB per device per day.
3 Use of product and service data
We use the product and service data for the following purposes:
fulfilling agreements with the user,
the provision of maintenance services,
maintaining and improving the functionality and security of the connected products and services,
improving the functionality and security of other devices, services or features offered by Miele,
to develop new devices, services or features, including artificial intelligence (AI), and
combining with other data or deriving information for any lawful purpose, such as analysis and evaluation.
The product and service data is processed for the aforementioned purposes by us and our affiliated companies (e.g. Miele X B.V.). In addition, the product and service data is also passed on to our service providers if this is necessary to achieve the aforementioned purposes. As a matter of principle, no further transfer to third parties outside the Miele Group takes place. Personal data is processed exclusively in accordance with the applicable data protection regulations. Further information on the purposes of processing can be found in our data protection information.
If you use the voice assistant integration for system feedback (e.g. for the reminder function via Amazon Alexa), the corresponding commands are transmitted to the respective voice service provider (e.g. Amazon). When using such external services, additional data may be collected directly by the respective providers. Please refer to the terms of use and privacy policy of the respective provider.
4 Storage and deletion
The data is stored in a cloud instance. It is generally stored for as long as you have an active Miele account and the networked products and associated services are connected to this account. The data will be deleted or changed upon request via the contact options listed in section 1. Personal data will be deleted once the respective processing purpose has been fulfilled and the statutory retention periods have expired.
5 Data access and transfer
We provide you with the product and service data at least to the extent required by the Data Protection Regulation. This is done in the following ways:
5.1 Direct data access via the Miele app or interface
You can continuously access essential program run and status data, media function data, program error data and device information in real time. Access is either via the Miele apps (visualization of data), which you can use with your Miele account, or via the interfaces in JSON format ("Miele APIs") in accordance with the API specification.
5.2 Provision as a report, transfer to a recipient specified by you
On request, we will provide both the data mentioned in section 5.1 and all other product and service data in the form of a cumulative report. The report contains all data available at the time of creation (not continuously and not in real time). You can receive the report in CSV format; media function files can also be provided in JPEG format. Upon request, we can also send the report directly to a recipient specified by you.
Please send your request by email to eudataact@miele.com , stating your customer number and your registered email address. In individual cases, the information contained in these reports may exceed the minimum required under the Data Protection Regulation. Upon request, you can therefore additionally specify that the report should be limited to the legally required extent and/or that personal data should be excluded.
6 Right of appeal
You have the right to complain to the Federal Network Agency about the handling of your data. Insofar as the processing of personal data is concerned, you can also contact the data protection authority responsible for you or us.
Faisnéis réamhchonarthach de réir Airteagal 3(2) agus (3) den Rialachán um Chosaint Sonraí
Insíonn an fhaisnéis seo duit cé na sonraí a ghintear i ndáil le húsáid ár gcórais Miele@home agus na seirbhísí Miele gaolmhara (mar a shonraítear i roinn 2.1), conas a phróiseálaimid na sonraí sin agus conas is féidir leat rochtain a fháil orthu de réir an Rialacháin um Chosaint Sonraí. A mhéid a bhaineann sé seo le sonraí pearsanta, beidh feidhm freisin ag na forálacha infheidhme maidir le cosaint sonraí; tá tuilleadh faisnéise faoi seo le fáil inár bhfaisnéis maidir le cosaint sonraí.
1 Monaróir, sealbhóir sonraí agus úinéir rúin trádála
Is é monaróir fearas tí Miele atá comhoiriúnach le líonra, sealbhóir na sonraí uile a eascraíonn as úsáid an chórais Miele@home agus a thuairiscítear sa bhileog faisnéise seo, agus úinéir na rún trádála atá inti
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Teil.: +49 5241 89-0
Ríomhphost: eudataact@miele.com
Má tá aon cheist agat faoin mbileog faisnéise seo, is féidir leat teagmháil a dhéanamh linn am ar bith trí úsáid a bhaint as na sonraí teagmhála thuas.
2 Córas Miele@home, seirbhísí Miele gaolmhara agus sonraí ginte
2.1 Córas Miele@home agus seirbhísí Miele gaolmhara
Nascann córas Miele@home d’fhearais tí atá cumasaithe don líonra agus cuireann sé ar chumas iad a bhainistiú agus a rialú trí fheidhmchláir soghluaiste Miele ("aipeanna Miele"), comhtháthuithe cúntóirí gutha Miele (m.sh. Miele Skills for Amazon Alexa agus Miele Google Actions) agus seirbhísí Miele nasctha eile, i ngach cás ina ngníomhaíonn Miele mar rialaitheoir sonraí (dá ngairtear le chéile anseo feasta "Táirgí Nasctha agus Seirbhísí Nasctha"). Is iad seirbhísí Miele nasctha eile:
Remote Service: Rochtain chianda agus nuashonruithe cianda a chumasú.
AI Features: Gnéithe a úsáideann intleacht shaorga, amhail AI Diagnosis, Smart Food ID, AI Dishcam, Culinary Coach, agus tuilleadh.
Gourmet Boxes: Fardal d’inneachar an chuisneora, urrann an reoiteora nó stórála.
Recipe Favorites: oideas a tharchur chuig táirge nasctha.
Device Statistics: sonraí stairiúla maidir le húsáid gléis le haghaidh staitisticí agus deaiseanna.
Tá na téarmaí úsáide do na seirbhísí Miele nasctha, lena n-áirítear faisnéis maidir le fad agus foirceannadh, le fáil anseo.
2.2 Sonraí ginte
Ag brath ar na táirgí agus seirbhísí nasctha a úsáideann tú, féadfar na sonraí seo a leanas a ghiniúint (dá ngairtear le chéile anseo feasta "sonraí táirgí agus seirbhísí"):
Sonraí reáchtála agus stádais cláir: Faisnéis faoi stádas cumraíochta an fhearais tí agus faoina thomhaltas le linn oibríochta.
Sonraí feidhme meán: Sonraí a ghintear as úsáid nó soláthar feidhmeanna meán amhail rialú ceamara.
Sonraí earráide cláir: Faisnéis faoi earráidí a tharla le linn rith an chláir, lena n-áirítear a bhfad, a minicíocht agus, más infheidhme, na himthosca a ghabhann leo.
Sonraí idirghníomhaíochta: Sonraí a ghintear trí idirghníomhaíocht dhíreach an úsáideora leis an ngléas, m.sh. le linn oibríochta, agus ceanáin á sábháil nó trí chomhéadain ghutha agus cúnaimh.
Sonraí aiseolais: Aiseolas córais nó fógraí a tharchuirtear go gníomhach chuig an úsáideoir deiridh, m.sh. meabhrúcháin, leideanna amhairc nó comharthaí fuaimiúla.
Sonraí seisiúin: Sonraí a theastaíonn chun cearta rochtana a sheiceáil nó chun seisiúin ghníomhacha úsáideora nó córais a bhainistiú.
Faisnéis gléis: Gnéithe teicniúla agus saintréithe an ghléis a bhailítear go neamhspleách ar a úsáid shonrach.
Faisnéis seirbhíse: Gnéithe teicniúla agus saintréithe na seirbhíse nasctha, beag beann ar a húsáid shonrach.
Sonraí custaiméara: Faisnéis phearsanta nó faisnéis a bhaineann le cuideachta is féidir a shannadh go díreach do chustaiméir ar leith (m.sh. uimhir chustaiméara, cuideachta díolacháin, teanga roghnaithe).
Faisnéis chórais amháin: Faisnéis theicniúil backend nach mbaineann le hidirghníomhaíochtaí sonracha úsáideora ná le feidhmeanna gléis. Áirítear leis seo go príomha meitiréimsí bunachair sonraí.
Sonraí diagnóiseacha: Faisnéis a theastaíonn chun gléasanna a dhiagnóisiú, a mhonatóiriú agus a nuashonrú, lena n-áirítear sonraí le haghaidh nuashonruithe cianda.
Is féidir leat rochtain a fháil anseo ar na cumais gléis níos sonraí (de réir aicme fearais): Device Capabilities | Miele Developer Portal.
Gineann táirgí agus seirbhísí nasctha sonraí táirgí agus seirbhísí go leanúnach agus i bhfíor-am (ag eatraimh éagsúla ag brath ar an dáta nó nuair a tharlaíonn imeachtaí, amhail earráidí cláir). Braitheann méid na sonraí a ghintear agus na catagóirí sonraí a ghintear ar chineál agus ar mhéid d’úsáide. Ar an meán, is ionann é seo agus idir 5 MB agus 85 MB in aghaidh an ghléis in aghaidh an lae.
3 Úsáid sonraí táirgí agus seirbhísí
Úsáidimid na sonraí táirgí agus seirbhísí chun na gcríoch seo a leanas:
comhaontuithe leis an úsáideoir a chomhlíonadh,
seirbhísí cothabhála a sholáthar,
feidhmiúlacht agus slándáil na dtáirgí agus na seirbhísí nasctha a chothabháil agus a fheabhsú,
feidhmiúlacht agus slándáil gléasanna, seirbhísí nó gnéithe eile a thairgeann Miele a fheabhsú,
gléasanna, seirbhísí nó gnéithe nua a fhorbairt, lena n-áirítear intleacht shaorga (AI), agus
iad a chomhcheangal le sonraí eile nó faisnéis a dhíorthú chun aon chríche dleathaí, amhail anailís agus meastóireacht.
Próiseálann muid féin agus ár gcuideachtaí cleamhnaithe (m.sh. Miele X B.V.) na sonraí táirgí agus seirbhísí chun na gcríoch thuasluaite. Ina theannta sin, cuirtear na sonraí táirgí agus seirbhísí ar aghaidh chuig ár soláthraithe seirbhíse freisin más gá sin chun na críocha thuasluaite a bhaint amach. Mar phrionsabal, ní dhéantar aon aistriú breise chuig tríú páirtithe lasmuigh de Ghrúpa Miele. Próiseáiltear sonraí pearsanta go heisiach de réir na rialachán infheidhme maidir le cosaint sonraí. Tá tuilleadh faisnéise faoi chuspóirí na próiseála le fáil inár bhfaisnéis maidir le cosaint sonraí.
Má úsáideann tú comhtháthú an chúntóra gutha le haghaidh aiseolais córais (m.sh. don fheidhm meabhrúcháin trí Amazon Alexa), tarchuirtear na horduithe comhfhreagracha chuig an soláthraí seirbhíse gutha faoi seach (m.sh. Amazon). Agus seirbhísí seachtracha den sórt sin á n-úsáid, féadfaidh na soláthraithe faoi seach sonraí breise a bhailiú go díreach. Féach téarmaí úsáide agus beartas príobháideachais an tsoláthraí faoi seach.
4 Stóráil agus scriosadh
Stóráiltear na sonraí in ásc néil. De ghnáth, stóráiltear iad chomh fada agus atá cuntas Miele gníomhach agat agus atá na táirgí nasctha agus na seirbhísí gaolmhara nasctha leis an gcuntas sin. Scriosfar nó athrófar na sonraí arna iarraidh sin trí na roghanna teagmhála atá liostaithe i roinn 1. Scriosfar sonraí pearsanta a luaithe a bheidh an cuspóir próiseála faoi seach comhlíonta agus a bheidh na tréimhsí coinneála reachtúla imithe in éag.
5 Rochtain ar shonraí agus aistriú
Soláthraímid na sonraí táirgí agus seirbhísí duit ar a laghad a mhéid a cheanglaítear leis an Rialachán um Chosaint Sonraí. Déantar é seo ar na bealaí seo a leanas:
5.1 Rochtain dhíreach ar shonraí tríd an aip nó an comhéadan Miele
Is féidir leat rochtain leanúnach agus fíor-ama a fháil ar shonraí riachtanacha reáchtála agus stádais cláir, sonraí feidhme meán, sonraí earráide cláir agus faisnéis gléis. Déantar rochtain trí aipeanna Miele (léirshamhlú sonraí), ar féidir leat a úsáid le do chuntas Miele, nó trí na comhéadain i bhformáid JSON ("Miele APIs") i gcomhréir leis an tsonraíocht API.
5.2 Soláthar mar thuarascáil, aistriú chuig faighteoir a shonraíonn tú
Arna iarraidh sin, soláthróimid na sonraí dá dtagraítear i roinn 5.1 agus na sonraí táirgí agus seirbhísí eile go léir i bhfoirm tuarascála carnaí. Tá na sonraí uile atá ar fáil tráth a cruthaithe sa tuarascáil (ní go leanúnach agus ní i bhfíor-am). Is féidir leat an tuarascáil a fháil i bhformáid CSV; is féidir comhaid feidhme meán a sholáthar i bhformáid JPEG freisin. Arna iarraidh sin, is féidir linn an tuarascáil a sheoladh go díreach freisin chuig faighteoir a shonraíonn tú.
Seol d’iarratas le ríomhphost chuig eudataact@miele.com , agus d’uimhir chustaiméara agus do sheoladh ríomhphoist cláraithe á lua agat. I gcásanna aonair, féadfaidh an fhaisnéis atá sna tuarascálacha seo dul thar an íosmhéid a cheanglaítear faoin Rialachán um Chosaint Sonraí. Arna iarraidh sin, is féidir leat a shonrú freisin, dá bhrí sin, gur cheart an tuarascáil a theorannú don mhéid a cheanglaítear de réir dlí agus/nó gur cheart sonraí pearsanta a eisiamh.
6 Ceart gearáin
Tá sé de cheart agat gearán a dhéanamh leis an nGníomhaireacht Chónaidhme Líonraí maidir leis an gcaoi a láimhseáiltear do shonraí. A mhéid a bhaineann próiseáil sonraí pearsanta leis, is féidir leat dul i dteagmháil freisin leis an údarás cosanta sonraí atá freagrach asatsa nó asainne.