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Informazzjoni prekuntrattwali skont l-Art. 3(2) u (3) tar-Regolament dwar il-Protezzjoni tad-Data
Din l-informazzjoni tgħidlek liema data tiġi ġġenerata b'rabta mal-użu tas-sistema Miele@home tagħna u s-servizzi Miele assoċjati (kif speċifikat fit-taqsima 2.1), kif nipproċessaw din id-data u kif tista' taċċessaha skont ir-Regolament dwar il-Protezzjoni tad-Data. Sa fejn dan jinvolvi data personali, japplikaw ukoll id-dispożizzjonijiet applikabbli dwar il-protezzjoni tad-data; aktar informazzjoni dwar dan tinsab fl-informazzjoni tagħna dwar il-protezzjoni tad-data.
1 Manifattur, detentur tad-data u sid tas-sigrieti kummerċjali
Il-manifattur tal-apparat domestiku Miele kompatibbli man-netwerk, id-detentur tad-data kollha li tirriżulta b'rabta mal-użu tas-sistema Miele@home u deskritta f'din il-folja ta' informazzjoni, u s-sid tas-sigrieti kummerċjali li jinsabu fiha huwa
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Tel: +49 5241 89-0
Email: eudataact@miele.com
Jekk għandek xi mistoqsijiet dwar din il-folja ta' informazzjoni, tista' tikkuntattjana fi kwalunkwe ħin billi tuża d-dettalji ta' kuntatt ta' hawn fuq.
2 Sistema Miele@home, servizzi Miele assoċjati u data ġġenerata
2.1 Sistema Miele@home u servizzi Miele assoċjati
Is-sistema Miele@home tikkonnettja l-apparat domestiku tiegħek li jista' jaqbad man-netwerk u tippermetti li jiġi ġestit u kkontrollat permezz ta' applikazzjonijiet mobbli Miele ("apps Miele"), integrazzjonijiet tal-assistenti tal-vuċi Miele (eż. Miele Skills for Amazon Alexa u Miele Google Actions) u servizzi Miele konnessi oħra, f'kull każ fejn Miele taġixxi bħala kontrollur tad-data (minn hawn 'il quddiem imsejħa kollettivament "Prodotti Konnessi u Servizzi Konnessi"). Servizzi Miele konnessi oħra huma:
Remote Service: Jippermetti aċċess mill-bogħod u aġġornamenti mill-bogħod.
AI Features: Karatteristiċi li jużaw intelliġenza artifiċjali, bħal AI Diagnosis, Smart Food ID, AI Dishcam, Culinary Coach, u oħrajn.
Gourmet Boxes: Inventarju tal-kontenut tal-friġġ, tal-kompartiment tal-friża jew tal-ħażna.
Recipe Favorites: trażmissjoni ta' riċetta lil prodott konness.
Device Statistics: data storika dwar l-użu tal-apparat għal statistika u dashboards.
It-termini tal-użu għas-servizzi Miele konnessi, inkluża informazzjoni dwar it-tul u t-terminazzjoni, jinsabu hawn.
2.2 Data ġġenerata
Skont liema prodotti u servizzi konnessi tuża, tista' tiġi ġġenerata d-data li ġejja (minn hawn 'il quddiem imsejħa kollettivament "data tal-prodotti u s-servizzi"):
Data dwar it-tħaddim u l-istatus tal-programm: Informazzjoni dwar l-istatus tal-konfigurazzjoni tal-apparat domestiku u l-konsum tiegħu waqt it-tħaddim.
Data tal-funzjonijiet tal-midja: Data ġġenerata mill-użu jew mill-provvista ta' funzjonijiet tal-midja bħall-kontroll tal-kamera.
Data dwar żbalji tal-programm: Informazzjoni dwar żbalji li seħħew waqt it-tħaddim tal-programm, inklużi t-tul, il-frekwenza tagħhom u, fejn applikabbli, iċ-ċirkostanzi li jakkumpanjawhom.
Data tal-interazzjoni: Data ġġenerata mill-interazzjoni diretta tal-utent mal-apparat, eż. waqt it-tħaddim, meta jiġu ssejvjati favoriti jew permezz ta' interfaċċi tal-vuċi u ta' assistenza.
Data ta' feedback: Feedback tas-sistema jew notifiki li jiġu trażmessi b'mod attiv lill-utent finali, eż. tfakkiriet, indikazzjonijiet viżivi jew sinjali akustiċi.
Data tas-sessjoni: Data meħtieġa għall-iċċekkjar tad-drittijiet ta' aċċess jew għall-ġestjoni ta' sessjonijiet attivi tal-utent jew tas-sistema.
Informazzjoni dwar l-apparat: Karatteristiċi u proprjetajiet tekniċi tal-apparat li jinġabru indipendentement mill-użu speċifiku tiegħu.
Informazzjoni dwar is-servizz: Karatteristiċi u proprjetajiet tekniċi tas-servizz konness, irrispettivament mill-użu speċifiku tiegħu.
Data tal-klijent: Informazzjoni personali jew relatata ma' kumpanija li tista' tiġi assenjata direttament lil klijent speċifiku (eż. numru tal-klijent, kumpanija tal-bejgħ, lingwa preferuta).
Informazzjoni purament tas-sistema: Informazzjoni teknika tal-backend mhux relatata ma' interazzjonijiet speċifiċi tal-utent jew funzjonijiet tal-apparat. Din tinkludi prinċipalment oqsma meta tad-database.
Data dijanjostika: Informazzjoni meħtieġa għad-dijanjosi, il-monitoraġġ u l-aġġornament tal-apparat, inkluża data għal aġġornamenti mill-bogħod.
Tista' taċċessa l-kapaċitajiet aktar speċifiċi tal-apparat (skont il-klassi tal-apparat) hawn: Device Capabilities | Miele Developer Portal.
Il-prodotti u s-servizzi konnessi jiġġeneraw data tal-prodotti u s-servizzi kontinwament u f'ħin reali (f'intervalli li jvarjaw skont id-data jew meta jseħħu avvenimenti, bħal żbalji tal-programm). Il-volum tad-data ġġenerata u l-kategoriji tad-data ġġenerata jiddependu mit-tip u l-firxa tal-użu tiegħek. Bħala medja, dan jammonta għal bejn 5 MB u 85 MB għal kull apparat kuljum.
3 Użu tad-data tal-prodotti u s-servizzi
Nużaw id-data tal-prodotti u s-servizzi għall-għanijiet li ġejjin:
it-twettiq ta' ftehimiet mal-utent,
il-provvista ta' servizzi ta' manutenzjoni,
iż-żamma u t-titjib tal-funzjonalità u s-sigurtà tal-prodotti u s-servizzi konnessi,
it-titjib tal-funzjonalità u s-sigurtà ta' apparat, servizzi jew karatteristiċi oħra offruti minn Miele,
l-iżvilupp ta' apparat, servizzi jew karatteristiċi ġodda, inkluża l-intelliġenza artifiċjali (AI), u
il-kombinazzjoni ma' data oħra jew id-derivazzjoni ta' informazzjoni għal kwalunkwe għan legali, bħall-analiżi u l-evalwazzjoni.
Id-data tal-prodotti u s-servizzi tiġi pproċessata għall-għanijiet imsemmija hawn fuq minna u mill-kumpaniji affiljati tagħna (eż. Miele X B.V.). Barra minn hekk, id-data tal-prodotti u s-servizzi tingħata wkoll lill-fornituri tas-servizzi tagħna jekk dan ikun meħtieġ biex jintlaħqu l-għanijiet imsemmija hawn fuq. Bħala prinċipju, ma jsir l-ebda trasferiment ulterjuri lil partijiet terzi barra mill-Grupp Miele. Id-data personali tiġi pproċessata esklussivament skont ir-regolamenti applikabbli dwar il-protezzjoni tad-data. Aktar informazzjoni dwar l-għanijiet tal-ipproċessar tinsab fl-informazzjoni tagħna dwar il-protezzjoni tad-data.
Jekk tuża l-integrazzjoni tal-assistent tal-vuċi għal feedback tas-sistema (eż. għall-funzjoni tat-tfakkira permezz ta' Amazon Alexa), il-kmandi korrispondenti jiġu trażmessi lill-fornitur rispettiv tas-servizz tal-vuċi (eż. Amazon). Meta jintużaw servizzi esterni bħal dawn, data addizzjonali tista' tinġabar direttament mill-fornituri rispettivi. Jekk jogħġbok irreferi għat-termini tal-użu u l-politika tal-privatezza tal-fornitur rispettiv.
4 Ħażna u tħassir
Id-data tinħażen f'istanza tal-cloud. Ġeneralment tinħażen sakemm ikollok kont Miele attiv u l-prodotti konnessi u s-servizzi assoċjati jkunu konnessi ma' dan il-kont. Id-data titħassar jew tinbidel fuq talba permezz tal-għażliet ta' kuntatt elenkati fit-taqsima 1. Id-data personali titħassar ladarba l-għan rispettiv tal-ipproċessar ikun intlaħaq u l-perjodi statutorji ta' żamma jkunu skadew.
5 Aċċess għad-data u trasferiment
Aħna nipprovdulek id-data tal-prodotti u s-servizzi tal-inqas sal-punt meħtieġ mir-Regolament dwar il-Protezzjoni tad-Data. Dan isir bil-modi li ġejjin:
5.1 Aċċess dirett għad-data permezz tal-app jew l-interfaċċa Miele
Tista' taċċessa kontinwament u f'ħin reali data essenzjali dwar it-tħaddim u l-istatus tal-programm, data tal-funzjonijiet tal-midja, data dwar żbalji tal-programm u informazzjoni dwar l-apparat. L-aċċess isir jew permezz tal-apps Miele (viżwalizzazzjoni tad-data), li tista' tuża bil-kont Miele tiegħek, jew permezz tal-interfaċċi fil-format JSON ("Miele APIs") skont l-ispeċifikazzjoni tal-API.
5.2 Provvista bħala rapport, trasferiment lil riċevitur speċifikat minnek
Fuq talba, se nipprovdu kemm id-data msemmija fit-taqsima 5.1 kif ukoll id-data l-oħra kollha tal-prodotti u s-servizzi fil-forma ta' rapport kumulattiv. Ir-rapport fih id-data kollha disponibbli fil-ħin tal-ħolqien tiegħu (mhux kontinwament u mhux f'ħin reali). Tista' tirċievi r-rapport fil-format CSV; fajls tal-funzjonijiet tal-midja jistgħu jiġu pprovduti wkoll fil-format JPEG. Fuq talba, nistgħu wkoll nibagħtu r-rapport direttament lil riċevitur speċifikat minnek.
Jekk jogħġbok ibgħat it-talba tiegħek permezz ta' email lil eudataact@miele.com , filwaqt li tindika n-numru tal-klijent tiegħek u l-indirizz tal-email irreġistrat tiegħek. F'każijiet individwali, l-informazzjoni li tinsab f'dawn ir-rapporti tista' taqbeż il-minimu meħtieġ skont ir-Regolament dwar il-Protezzjoni tad-Data. Għalhekk, fuq talba tista' tispeċifika wkoll li r-rapport għandu jkun limitat sal-livell meħtieġ legalment u/jew li d-data personali għandha tiġi eskluża.
6 Dritt ta' appell
Għandek id-dritt li tressaq ilment quddiem l-Aġenzija Federali tan-Netwerks dwar it-trattament tad-data tiegħek. Sa fejn huwa kkonċernat l-ipproċessar tad-data personali, tista' wkoll tikkuntattja lill-awtorità tal-protezzjoni tad-data responsabbli għalik jew għalina.
Pre-contractual information in accordance with Art. 3 (2) and (3) of the Data Protection Regulation
This information tells you what data is generated in connection with the use of our Miele@home system and the associated Miele services (as specified in section 2.1), how we process this data and how you can access it in accordance with the Data Protection Regulation. Insofar as this involves personal data, the applicable data protection provisions also apply; further information on this can be found in our data protection information.
1 Manufacturer, data owner and owner of trade secrets
The manufacturer of network-compatible Miele domestic appliances, the data owner of all data arising in connection with the use of the Miele@home system and described in this information sheet, and the owner of the trade secrets contained therein is
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Tel: +49 5241 89-0
Email: eudataact@miele.com
If you have any questions about this information sheet, please feel free to contact us at any time using the contact details above.
2 Miele@home system, associated Miele services and generated data
2.1 Miele@home system and associated Miele services
The Miele@home system connects your network-enabled domestic appliances and enables them to be managed and controlled via mobile Miele applications ("Miele apps"), Miele voice assistant integrations (e.g. Miele Skills for Amazon Alexa and Miele Google Actions) and other connected Miele services, in each case where Miele acts as the data controller (hereinafter collectively referred to as "Connected Products and Connected Services"). Other connected Miele services are:
Remote Service: Enabling remote access and remote updates.
AI Features: Features using artificial intelligence, such as AI Diagnosis, Smart Food ID, AI Dishcam, Culinary Coach, and more.
Gourmet Boxes: Inventory of refrigerator, freezer compartment or storage contents.
Recipe Favorites: transmission of a recipe to a connected product.
Device Statistics: historical device usage data for statistics and dashboards.
The terms of use for the connected Miele services, including information on duration and termination, can be found here.
2.2 Generated data
Depending on which connected products and services you use, the following data may be generated (hereinafter collectively referred to as "product and service data"):
Program run and status data: Information on the configuration status of the domestic appliance and its consumption during operation.
Media function data: Data generated from the use or provision of media functions such as camera control.
Program error data: Information about errors that have occurred in the program run, including their duration, frequency and, if applicable, accompanying circumstances.
Interaction data: Data generated by the user's direct interaction with the device, e.g. during operation, when saving favorites or via voice and assistance interfaces.
Feedback data: System feedback or notifications that are actively transmitted to the end user, e.g. reminders, visual cues or acoustic signals.
Session data: Data required for checking access rights or managing active user or system sessions.
Device information: Technical features and characteristics of the device that are collected independently of its specific use.
Service information: Technical features and characteristics of the connected service, regardless of its specific use.
Customer data: Personal or company-related information that can be directly assigned to a specific customer (e.g. customer number, sales company, preferred language).
Pure system information: Technical backend information unrelated to specific user interactions or device functions. This mainly includes database meta fields.
Diagnostic data: Information required for the diagnosis, monitoring and updating of devices, including data for remote updates.
You can access the more specific device capabilities (per appliance class) here: Device Capabilities | Miele Developer Portal.
Connected products and services generate product and service data continuously and in real time (at varying intervals depending on the date or when events occur, such as program errors). The volume of data generated and the categories of data generated depend on the type and extent of your use. On average, this amounts to between 5MB and 85MB per device per day.
3 Use of product and service data
We use the product and service data for the following purposes:
fulfilling agreements with the user,
the provision of maintenance services,
maintaining and improving the functionality and security of the connected products and services,
improving the functionality and security of other devices, services or features offered by Miele,
to develop new devices, services or features, including artificial intelligence (AI), and
combining with other data or deriving information for any lawful purpose, such as analysis and evaluation.
The product and service data is processed for the aforementioned purposes by us and our affiliated companies (e.g. Miele X B.V.). In addition, the product and service data is also passed on to our service providers if this is necessary to achieve the aforementioned purposes. As a matter of principle, no further transfer to third parties outside the Miele Group takes place. Personal data is processed exclusively in accordance with the applicable data protection regulations. Further information on the purposes of processing can be found in our data protection information.
If you use the voice assistant integration for system feedback (e.g. for the reminder function via Amazon Alexa), the corresponding commands are transmitted to the respective voice service provider (e.g. Amazon). When using such external services, additional data may be collected directly by the respective providers. Please refer to the terms of use and privacy policy of the respective provider.
4 Storage and deletion
The data is stored in a cloud instance. It is generally stored for as long as you have an active Miele account and the networked products and associated services are connected to this account. The data will be deleted or changed upon request via the contact options listed in section 1. Personal data will be deleted once the respective processing purpose has been fulfilled and the statutory retention periods have expired.
5 Data access and transfer
We provide you with the product and service data at least to the extent required by the Data Protection Regulation. This is done in the following ways:
5.1 Direct data access via the Miele app or interface
You can continuously access essential program run and status data, media function data, program error data and device information in real time. Access is either via the Miele apps (visualization of data), which you can use with your Miele account, or via the interfaces in JSON format ("Miele APIs") in accordance with the API specification.
5.2 Provision as a report, transfer to a recipient specified by you
On request, we will provide both the data mentioned in section 5.1 and all other product and service data in the form of a cumulative report. The report contains all data available at the time of creation (not continuously and not in real time). You can receive the report in CSV format; media function files can also be provided in JPEG format. Upon request, we can also send the report directly to a recipient specified by you.
Please send your request by email to eudataact@miele.com , stating your customer number and your registered email address. In individual cases, the information contained in these reports may exceed the minimum required under the Data Protection Regulation. Upon request, you can therefore additionally specify that the report should be limited to the legally required extent and/or that personal data should be excluded.
6 Right of appeal
You have the right to complain to the Federal Network Agency about the handling of your data. Insofar as the processing of personal data is concerned, you can also contact the data protection authority responsible for you or us.